Fine-Tuned Chatbots

What are fine-tuned chatbots?

In simple words, fine-tuned chatbots are AI-powered, human-like, and personalized customer support agents that work around the clock to answer any inquiries customers may have.

'Fine-tuned' is a term commonly used in the Artificial Intelligence and Machine Learning field which simply means 'professionally customized' (to the user's liking).

An example of this would be creating a customer support agent named "Emma" that is capable of answering customer inquiries with very specific information about the pharmaceutical company for which it is deployed in.

What does 'fine-tuned' mean?

Why do you need this service?

Let's assume you spend 6 minutes, on average, chatting with a client to answer a simple inquiry such as "What services do you provide?", if we give 10 clients x 6 minutes each, thats:

60 minutes/week,

4 hours / month,

2 whole days / year.

Now just imagine if you spent more than 6 minutes on each client or had a load more customers. What would you do?

We might have the answer. You would hire a customer support agent or simply ignore the customer's inquiry until you have time to answer it.

What value does it provide?

1. Increases customer satisfaction rates.

2. Saves the business time to prioritize other tasks.

3. Saves the business money by replacing human agents.

4. An innovative statement that makes the business standout.

Are there different types?

Yes, there are two types: supervised and unsupervised chatbots.

• Supervised chatbots are used for social media platforms such as Instagram.

• Unsupervised chatbots are much more complex and are used for websites.

How is it delivered?

1. Saves the business time to prioritize other tasks.

2. Saves the business money by replacing human agents.

3. An innovative statement that makes the business standout.

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